We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be:
In the same condition that you received it
Unworn or unused, with tags, and in its original packaging
Accompanied by a receipt or proof of purchase
🔁 How to Start a Return
To initiate a return, please contact us at:
📧 support@brandsaheb.com
📞 +971 800 220012
Returns should be sent to the following address:
🏠 Warehouse #215 Shaikh Rashid Bin Saeed Al Makroum Street - Free Zone - Ajman - United Arab Emirates
Once your return is approved, we’ll send you:
A return shipping label
Clear instructions on how and where to send your package
⚠️ Items sent back to us without first requesting a return will not be accepted.
🔍 Damages and Issues
Please inspect your order upon delivery.
Contact us immediately if:
The item is defective or damaged
You receive the wrong item
We’ll evaluate the issue and make it right as quickly as possible.
🚫 Exceptions / Non-Returnable Items
Some items are non-returnable, including:
Personal care products (such as opened beauty items)
Perishable goods (e.g. food, flowers, plants)
Custom or personalized items
Hazardous materials, flammable liquids, or gases
Sale items and gift cards
If you're unsure whether your item qualifies, feel free to contact us.
🔄 Exchanges
Need a different item?
The fastest way is to:
Return the item you have
Place a new order once your return is approved
🇪🇺 European Union – 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
The item must still be:
Unused, with tags, and in its original packaging
Accompanied by proof of purchase
💳 Refunds
Once we’ve received and inspected your return, we’ll notify you of the approval status.
If approved:
You’ll be automatically refunded to your original payment method
Please allow up to 10 business days for the refund to be processed
It may take additional time for your bank or credit card provider to post the refund
If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at support@brandsaheb.com